Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds. For any assistance, you can also reach us at
contact@matchatheory.co or via WhatsApp at +971 54 777 3950.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Matcha Theory - FZCO may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
MATCHA THEORY - FZCO IFZA Business Park, 75223-001, Dubai Silicon Oasis Dubai, United Arab Emirates TRN: 105313389600001
